Frequently Asked Questions
Everything you need to know about your Arduino orders and hardware.
What shipping methods are available for international orders?
We offer standard and express shipping globally via DHL, FedEX, and UPS. Delivery times vary by region, typically ranging from 3 to 10 business days.
How can I verify the authenticity of my Arduino board?
Authentic Arduino boards feature a unique high-quality silk screen, a teal-colored PCB, and a specific 'Made in Italy' or 'Made in USA' mark. You can also verify the serial number on our official website.
What is your return policy for defective components?
We offer a 30-day return policy for any manufacturing defects. If your board is DOA or malfunctions under normal operating conditions, contact our support team for a replacement or refund.
Do you offer bulk discounts for educational institutions?
Yes, we provide special pricing and bulk bundles for schools, universities, and non-profit educational organizations through our Arduino Education program.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for high-value commercial orders.
Is technical support included with my purchase?
Every purchase includes access to our extensive online documentation, community forums, and basic hardware troubleshooting via our dedicated help desk.